Terms and Conditions

Last Updated: December 2025

Please read these Terms and Conditions carefully before using Customer Feeling. By accessing and using the service, you agree to be bound by all the terms and conditions set forth herein.

1. Service Definition

Customer Feeling is a digital service offering intelligent analysis of customer reviews and ratings from Google Maps. The service collects recent reviews and utilizes Artificial Intelligence to analyze customer sentiment, providing a professional report delivered via email.

2. Permitted Use

You agree to use the service only for lawful purposes. You are prohibited from:

Using the service in a manner that violates any local or international laws or regulations.
Attempting unauthorized access to the service or its systems.
Copying or distributing the service content without express permission.
Using the service for unauthorized commercial purposes.
Sending offensive or illegal content through the service.

3. Email Usage

You must provide a valid and accurate email address to receive your reports. Your report credits and all communications from the service will be linked to this email address. You are responsible for maintaining access to your email.

4. Payments and Invoicing

4.1 Pricing and Packs

The service offers several pricing tiers:

Single Report Pack: $5 USD (1 report)
20 Reports Pack: $50 USD (20 reports)
Monthly Subscription: $35 USD/month (Up to 30 reports per month)

4.2 Payment Method

Payments are processed securely via PayPal. After completion, the pack is activated on the email address used for purchase.

4.3 Future Pricing

We reserve the right to change prices at any time. You will be notified of any changes before they take effect.

5. Intellectual Property Rights

All service contents, including reports, analysis, and algorithms, are protected by intellectual property rights. You receive a limited license to use the reports sent to you for internal purposes only.

6. Data Confidentiality and Privacy

We are committed to protecting our customers' data. For more information on how we handle user data, please see our Privacy Policy.

7. Disclaimer of Warranties

The service is provided "as is" without any warranties of any kind. We do not guarantee:

The accuracy or completeness of the reports produced.
Uninterrupted continuous availability of the service.
Absence of errors or technical issues.
That the service will meet your specific requirements.

8. Limitation of Liability

Under no circumstances shall Customer Feeling be liable for any indirect, incidental, special, or consequential damages arising from the use of or inability to use the service.

9. Termination of Service

We reserve the right to terminate or suspend your account at any time if you violate these Terms and Conditions or for other reasons at our discretion.

10. Amendments to Terms

We may amend these Terms and Conditions at any time. You will be notified of any material changes. Continued use of the service constitutes acceptance of the amended terms.

11. Governing Law

These Terms and Conditions are governed by applicable laws. Any dispute arising from these terms will be resolved in accordance with applicable laws.

12. Contact

If you have any questions regarding these Terms and Conditions, please Contact Us.